Shipping
We are a small family business, and our offices are closed on Saturdays and Sundays. Orders placed after 3:00 PM (CT) on Friday or anytime over the weekend will be processed beginning the following Monday.
Delivery & Carrier Delays
Once an order has been shipped, delivery is handled by the shipping carrier. While we do our best to provide accurate delivery estimates, we cannot guarantee carrier delivery dates or be responsible for delays caused by the shipping carrier, weather, holidays, customs, or other circumstances outside of our control.
If you experience an issue with your shipment, please contact our Customer Support team at support@purosound.com and we will be happy to assist where possible.
U.S. Shipping
Standard Shipping: Estimated delivery within 5–7 business days
Expedited Shipping: Estimated delivery within 2–3 business days
Orders shipping outside of the continental United States, including Alaska, Hawaii, and U.S. territories, may require additional transit time.
Canada Shipping
Standard Shipping: Estimated delivery within 7–10 business days
Expedited Shipping: Estimated delivery within 2–4 business days
International shipments may be subject to customs processing, which can affect the estimated delivery timeframe.
International Shipping
Standard Shipping: Estimated delivery within 7–10 business days
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges not included in the shipping price and the responsibility of the customer.
Customs processing may also result in additional delivery time. Puro Sound Labs does not control customs processing times or the fees assessed by local authorities.