Guarantee & Warranty
All of our products are Guaranteed. Totally.™ When you take our headphones out of the box and listen with them for the first time, we want you to say Wow. Or words and gestures to that effect. But if that doesn’t happen, and you’re not 100% delighted, we maintain a 30 day money back guarantee. It’s as simple as that. We wouldn’t make this promise if we weren’t sure about the Wow.
Also, the warranty period for our products is one full year. If you have an issue with one of our products, we want to help. If you have feedback for us, we want to hear it.
*shipping costs are not included in refund amounts
Warranty Claim & Returns
Please email our warranty team at support@purosound.com and you must include the order number or copy of the order receipt. Please also include the issue you are experiencing with the headphones.
Have a quick question? Give us call at 1-888-590-PURO (7876) or Live chat with us by clicking that "bubble" down in the right hand corner!
If interested in buying bulk, International sales or marketing please email:
Davis at sales@purosound.com