Guarantee & Warranty

All of our products are Guaranteed. Totally.™ When you take our headphones out of the box and listen with them for the first time, we want you to say Wow. Or words and gestures to that effect. But if that doesn’t happen, and you’re not 100% delighted, we maintain a 30 day money back guarantee. It’s as simple as that. We wouldn’t make this promise if we weren’t sure about the Wow

Also, the warranty period for our products is one full year. If you have an issue with one of our products, we want to help. If you have feedback for us, we want to hear it.

*shipping costs are not included in refund amounts

Contact Us

We will be closed on December 23rd and all emails, calls and chats that come through will all be answered on Monday December 27th when we return from the Holiday Weekend!

For warranty claims or returns, please email and include your order number or copy of order receipt and what the issue is with your product or reason for returning.

Have a quick question? Give us call at 1-888-590-PURO (7876) or Live chat with us by clicking that "bubble" down in the right hand corner!

Our office hours are 9am-5pm PST. Please leave a message if outside of this time and we will get back to you with in 24-48 hours.




-If interested in buying bulk, International sales or marketing please email:

Davis at