Support

Guarantee & Warranty

At Puro Sound Labs, your satisfaction is our priority. We stand behind our products and want you to love your listening experience from the very first moment.

That's why all of our products are backed by our Guaranteed. Totally.™ promise.

30-Day Money-Back Guarantee

We want you to be completely happy with your purchase! If you're not 100% satisfied, we offer a 30-day money-back guarantee. Simply contact our support team within 30 days of receiving your order, and we'll be happy to assist you with the return process.

Please note: Original shipping costs are non-refundable. 

One-Year Limited Warranty

All Puro Sound Labs products are backed by a one-year limited warranty from the original purchase date.

If you experience an issue with your product during the warranty period, our support team is here to help. We're committed to providing quality products and making sure you have a great experience with Puro Sound Labs.

Warranty Claims & Returns

Need assistance with a product, want to request a return, or have a warranty question? Our friendly support team is happy to help!

You can reach us through any of the following options:

  • Email: support@purosound.com

  • Live Chat: Click the blue chat bubble in the bottom-left corner of our website to chat with a live agent.

  • Phone: Have a quick question? 1-888-590-PURO (7876)

Important Warranty Information

To process a warranty claim, we require the original order number or valid proof of purchase to verify your order and confirm warranty eligibility.

Please have your purchase information available when contacting our support team. Warranty replacements cannot be processed without verification of the original purchase.

Business & Sales Inquiries

Interested in bulk orders, international sales, or marketing opportunities? We'd love to hear from you!

Please contact our sales team:

Email: sales@purosound.com

Contact: Davis

Customer Support Hours

Monday – Friday | 9:00 AM – 5:00 PM CT

Our team is available during regular business hours to assist with your questions and concerns.

If you contact us outside of business hours, please leave a message or send us an email. We'll do our best to respond within 24–48 business hours.

Thank you for choosing Puro Sound Labs. We're here to help you enjoy safer listening!