Support

Guarantee & Warranty

All of our products are Guaranteed. Totally.™ When you take our headphones out of the box and listen with them for the first time, we want you to say Wow. Or words and gestures to that effect. But if that doesn’t happen, and you’re not 100% delighted, we maintain a 30 day money back guarantee. It’s as simple as that. We wouldn’t make this promise if we weren’t sure about the Wow.

Also, the warranty period for our products is one full year. If you have an issue with one of our products, we want to help. If you have feedback for us, we want to hear it.

*shipping costs are not included in refund amounts

Contact Us

For warranty claims or returns, please email support@purosound.com and include your order number or copy of order receipt and what the issue is with your product.

Have a quick question? Give us call at 1-888-590-PURO (7876) or Live chat with us!

Due to high volume from Labor Day weekend, if you are not able to reach us through the phone, please send us an email or live chat with a representative in the lower right hand corner!

Our office hours are 9-5 PST. Please leave a message if outside of this time and we will get back to you with in 24 hours.

-If interested in buying bulk, International sales or marketing please email:

Davis at sales@purosound.com