Support

Guarantee & Warranty

All of our products are Guaranteed. Totally.™ When you take our headphones out of the box and listen with them for the first time, we want you to say Wow. Or words and gestures to that effect. But if that doesn’t happen, and you’re not 100% delighted, we maintain a 30 day money back guarantee. It’s as simple as that. We wouldn’t make this promise if we weren’t sure about the Wow. 

Also, the warranty period for our products is one full year. If you have an issue with one of our products, we want to help. If you have feedback for us, we want to hear it.

*shipping costs are not included in refund amounts

 

Warranty Claim & Returns

Please email our support team at support@purosound.com or live chat with us and we are happy to help answer any questions you have!

*All warranty service request must have the order number from the original purchase to verify the order before a headset can be replaced. None verified orders will not be eligible for warranty replacement. 

 Have a quick question? Give us call at 1-888-590-PURO (7876) or Live chat with us by clicking that "bubble" down in the left hand corner!

 

If interested in buying bulk, International sales or marketing please email:

Davis at sales@purosound.com

Our office hours are 9am-5pm PST. Please leave a message if outside of this time and we will get back to you with in 24-48 hours.