Guarantee & Warranty

All of our products are Guaranteed. Totally.™ When you take our headphones out of the box and listen with them for the first time, we want you to say Wow. Or words and gestures to that effect. But if that doesn’t happen, and you’re not 100% delighted, we maintain a 30 day money back guarantee. It’s as simple as that. We wouldn’t make this promise if we weren’t sure about the Wow

Also, the warranty period for our products is one full year. If you have an issue with one of our products, we want to help. If you have feedback for us, we want to hear it.

*shipping costs are not included in refund amounts


Warranty Claim & Returns

Please email our warranty team at and you must include the order number or copy of the order receipt. Please also include the issue you are experiencing with the headphones. 

*All warranty service request must have the order number from the original purchase to verify the order before a headset can be replaced. None verified orders will not be eligible for warranty replacement. 

 Have a quick question? Give us call at 1-888-590-PURO (7876) or Live chat with us by clicking that "bubble" down in the right hand corner!


If interested in buying bulk, International sales or marketing please email:

Davis at

Our office hours are 9am-5pm PST. Please leave a message if outside of this time and we will get back to you with in 24-48 hours.