Support

Guarantee & Warranty

All of our products are Guaranteed. Totally.™ When you take our headphones out of the box and listen with them for the first time, we want you to say Wow. Or words and gestures to that effect. But if that doesn’t happen, and you’re not 100% delighted, we maintain a 30 day money back guarantee. It’s as simple as that. We wouldn’t make this promise if we weren’t sure about the Wow. 

Also, the warranty period for our products is one full year. If you have an issue with one of our products, we want to help. If you have feedback for us, we want to hear it.

*shipping costs are not included in refund amounts


Contact Us

If needing a warranty replacement or return, please email support@purosound.com and please include your order number or copy of order receipt and what the issue is with your product.

For questions about our products, please call 1-888-590-PURO (7876)

 

Our office hours are 9-5 PST. Please leave a message if outside of this time and we will get back to you with in 24 hours.

 

-If interested in buying bulk or marketing please email:

Davis at sales@purosound.com

 

-If you are interested in doing a collaboration with us on social media or your blog please email:

Ashley at Socialmedia@purosound.com